FAQ

How do I place an order from [our website name]?

It is easy to order from us;

Sign in or if you are new customer generate an account
Select your product/s and add to chart
Complete your order by selecting payment method

Do I need any prescriptions for purchase?

Since we do not provide prescription drugs, you do not need to send us any documents (prescription, ID etc.)

How many products do you supply at once?

It will be decided upon our decision.

Is [our website] an online pharmacy?

No, [our website] is not an online pharmacy. We are an international website endeavored to bring together premium non-prescription products and customers on global basis.

Do you accept my insurance coverage?

Unfortunately, we cannot accept any medical coverage as our brands are commonly sources non-prescription drugs.

How can I pay for my order?

There are [#number] methods to pay for your selected products from [our website]; [List the methods below]

Examples;

MasterCard
Personal Check (Orders placed under this payment type will be processed once your payment has been received, all Personal Checks need to be payable to "Global PH".)
International Money Order (Orders placed under this payment type will be processed once your payment has been received, all International Money Orders need to be payable to "Global PH".)

We do not accept American Express, Discover Card or Visa

Is it safe to use my credit card?

Yes, certainly! [Our website] benefits from industry-standard security measures such as SSL (Secure Sockets Layer).

[kullandığımız diğer güvenlik önlemlerini burada sıralayabiliriz]

All account information submitted to us is securely guarded from any unauthorized access or intrusion.

Do you accept returns?

Yes/No. Yes, if the product/s were not opened/used and they are in good condition, we can accept returns…

Örnek;

If for any reason you are unsatisfied with your purchase, and the item is unopened/unused, we are happy to offer a full refund on the item you've received. Please contact our customer service team at …, or by calling us on …, 9am - 5pm Monday to Friday, 9am - 4pm Saturday, AEST. Refund amounts for returned items will be credited to you by our partner …, in the same currency and using the same exchange rate as your original order.

If your order falls under any of the following categories:

My item is damaged/faulty

My item is not as pictured/described

I've experienced an allergic reaction to the product I've purchased

I have ordered/received the incorrect product

Please contact our customer service team at …,

How can I apply promotional codes?

Promotional codes can be applied to the indicated field on the page after you added the products to the chart.

How do I track my order?

You can electronically track the progress of your orders from [our website].

Aşağıda örnek;

You will receive an email confirming that your order has been shipped, from which you can then track its delivery progress. You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

How much will I pay for shipping?

We apply a single flat rate of … per order. This means you will be charged for your entire order regardless of the number of products you ordered so we recommend ordering the products at the same time.

What is the estimated delivery time to receive my order?

We use the fastest available shipment networks to deliver your orders. The delivery time for international orders takes usually 8-10 working days after we confirm the payment and receipt of your order.

Will I be additionally charged for any taxes, duties or other fees?

No. You will pay only for the cost of product/s you order and the standard … shipping fee unless free shipping promotion is indicated.

How can I cancel my order after it has been submitted?

We are trying to process all orders within 24 hours of being received. If your order has not yet been processed, just email us and we will take care of the rest.